Grady Memorial Hospital thankful for Delaware community
As I enter my sixth month as Chief Operating Officer at Grady Memorial Hospital, I would like to give pause on this special day to thank you for making me feel at home and, more importantly, for your continued support of our hospital.
Since my first day on the job, I have been gratified by your interest in the job we are doing and the services we provide. Your feedback to new initiatives and involvement in our programs are vital to the fulfillment of our mission “to improve the health of those we serve.”
I extend my heartfelt thanks to all of our volunteers who so graciously give of themselves and their time to make our patients and their family members feel as comfortable as possible, often in trying circumstances.
Among their many duties, our volunteers dispense refreshments and snacks to visitors, work in the gift shop, escort patients and visitors, act as liaisons for families waiting on surgery patients, and serve on a TLC squad that tends to the personal needs of patients
They were especially active this year in helping to maintain our patient flow. They assisted with our way-finding effort (complicated by remodeling), patiently accommodated our new greeter program and continued to help take care of our discharged patients. Our volunteers are a remarkably dedicated group who provide an invaluable service for our staff. I can’t thank them enough.
I am also especially grateful for another group of volunteers: the 13 members of our Grady Advisory Board. These community leaders take time from their busy schedules to advise us about future development, gauge the community impact of new initiatives and communicate with residents about our programs, services and changes. The Grady Advisory Board ensures community input in our decision-making and we all should be grateful for the work they do.
But sometimes what has touched me the most during these past few months has been the relatively small and “unofficial” gestures of ordinary citizens expressing their ownership stake in Grady. For instance, area breast cancer survivors graced our walls in October with a colorful display they made of bras to commemorate Breast Cancer Awareness Month. It provided a lot of enjoyment for our visitors and served as a thoughtful reminder of an important cause. The women pursued this project without any promotion from us. I see grass-roots activities like this going on all the time.
Of course, I would be remiss if I did not take the time to thank our physicians, nurses and associates for their devotion to patients and the community. Many of them live in Delaware County. This is where they work and play, raise their families and send their kids to school. As your neighbors and friends, they have your best interests at heart. We all are blessed to have at our disposal so many outstanding caregivers with a variety of experiences and skills.
And last, but certainly not least, I would like to thank our corporate parent, OhioHealth, for helping us preserve the personal nature of our care, while providing access to all of the wonderful resources in its vast network of hospitals and other care sites.
During the past five years, since our merger with OhioHealth, we have doubled our investment in Grady from $22 million in the previous five years to $44 million. This year we are making $5 million in improvements that include the privatization of 21 rooms, new cancer care services at the Delaware Health Center and a significant information technology upgrade that will integrate our computer system with the OhioHealth network.
We couldn’t have done any of this without your support. Thank you for making Grady an outstanding healthcare center and keeping the “community” in community hospital.
Bob Walsh, RN, is Chief Operating Officer at Grady Memorial Hospital.