The Delaware County commissioners this week are honoring those who make first contact with the public in emergency situations.
The commissioners on Monday unanimously approved a resolution marking April 13-19 as National Public Safety Telecommunicator Week.
Brian Galligher, 911 Communications Director for Emergency Communication, said it is “kind of a thankless job.”
“When things go right, it’s kind of what’s expected,” he said. “When things go wrong, it could have life and safety consequences.”
Galligher also said the job can be mentally and emotionally draining.
“No one ever calls 911 with a good story,” he said. “You are constantly hearing bad things all day.”
What is worse, Galligher said, is sometimes not knowing the end result of the call they just took.
Delaware County Commissioner Dennis Stapleton complimented the staff of telecommunicators for the job they do, saying it is impressive how they leap into action after a lull in activities and their ability to multi-task.
“It’s no pressure-constant pressure,” he said. “You have to be able to do so many things at once.”
“It’s amazing how good our folks are,” he added.