WOW! meets with residents to ease concerns


By Brandon Klein - [email protected]



Cable TV and internet provider “WOW!” said it expects its services to be available for about 2,000 Delaware homes in this first week of July.

The company started to host resident meetings in June to provide an overview of the installation process with reassurances that it plans to leave anything dug up as they found it originally.

“I think [the meetings are] valuable,”said Damon Maddox, systems and construction manager.

The company had its second meeting at the Ohio National Guard building, 1121 S. Houk Road, for residents in the Lantern Chase, Westfield Hills, Lexington Glen and Locust Curve areas Thursday evening. About 20 residents came out to understand the construction process and what to expect from the internet service provider.

“This is a lot of change [for Delaware],” said Matt DeMuro, systems manager for the Columbus market.

He said Time Warner Cable and Frontier, the current options for internet and cable in Delaware, have been around for years and residents may not be used to upcoming construction as new lines are installed.

“It’s a lot of influx,” he said.

Residents who find a green tag with the company’s name and additional information on their door knobs should expect construction to start within a week. Affected homeowners should expect an increase in traffic both with machinery and personnel for a period of time, according to the company. WOW! crews will communicate with property owners if a piece of machinery needs to be left in an easement overnight.

Construction crews can be identified by the logo on the trucks and will have photo ID badges, WOW! representatives said.

Crews will operate within the utility easements, where the gas, electric, water and sewer lines are located, or through “rights of way,” a type of easement granted or reserved over the land for transportation purposes. Easements and rights of way will be marked by spray paint as required by Ohio law, but homeowners will need to mark their own private lines, such as drainage tiles.

Mistakes will happen, Maddox said, but the company will strive to return everything to its original condition and understands the time, money and effort property owners put into their lawns.

Additionally, WOW! is hiring 16 technicians total, DeMuro said, with one slot already filled in. The company also hired a couple of sales representatives and has a sales adviser who lives in the Delaware area already, he added.

WOW! has yet to schedule its next meeting for residents, but the city will post information on its Facebook page and website at www.delawareohio.net.

“The progress of the construction in the areas we are already working play a large factor in how quickly we open a new area,” Maddox said.

By Brandon Klein

[email protected]

Brandon Klein can be reached at 740-413-0904 or on Twitter at @brandoneklein.

Brandon Klein can be reached at 740-413-0904 or on Twitter at @brandoneklein.

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